Key Account Manager

Reports To: Head of Business Development

Key Responsibilities:

Account Management:

• Manage a portfolio of key accounts, acting as the main point of contact for all client needs.
• Build and maintain strong, long-lasting relationships with key decision-makers.
• Understand each client's business model, objectives, challenges, and needs to provide tailored solutions.
• Ensure ongoing client satisfaction and manage expectations effectively.
• Monitor account health and proactively identify opportunities for improvement and growth.

Sales Strategy & Growth:

• Develop and execute account strategies to achieve sales targets and revenue growth.
• Identify cross-selling and upselling opportunities within key accounts.
• Work with internal teams (e.g., marketing, product development) to develop customized offerings.
• Prepare and deliver persuasive presentations and proposals to clients.
• Negotiate contracts, terms, and pricing to ensure a mutually beneficial partnership.

Project Management & Coordination:

• Coordinate with internal teams to ensure timely and successful delivery of products/services to key accounts.
• Act as the client’s advocate within the company, ensuring that their needs are understood and met.
• Oversee the execution of projects and campaigns, managing timelines, resources, and budgets.

Market & Industry Insights:

• Keep abreast of market trends, competitor activities, and industry developments.
• Provide feedback to the product and marketing teams regarding customer preferences and emerging needs.
• Analyze key account performance data and provide insights for continual improvement.

Reporting & Administration:

• Prepare regular reports on account status, sales performance, and pipeline progress.
• Maintain accurate records in CRM (Customer Relationship Management) systems, including all communications and account activities.
• Track and manage key account budgets, contracts, and renewals

Collaboration & Team Support:

• Collaborate with sales, marketing, customer support, and other departments to ensure seamless service delivery.
• Provide guidance and support to junior team members or new hires as necessary.
• Participate in company meetings and sales reviews, contributing to the overall business strategy.

Qualifications:

• Education: Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• Experience: Minimum of 3-5 years of experience in sales, account management, or customer-facing roles, preferably in a B2B environment.

Skills:

• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple priorities and complex projects.
• Experience in using CRM software (Salesforce, HubSpot, etc.).
• A deep understanding of customer needs and business processes.
• Proven track record of achieving sales targets and building client relationships.

Desirable Attributes:

• Strong analytical skills with a focus on data-driven decision making.
• Ability to work independently and as part of a team.
• Highly organized, with attention to detail.
• Creative and solution-oriented approach to client challenges.
• Willingness to travel as needed for client meetings and business development.

Working Conditions:

• Full-time position, with some flexibility in work hours.
• Occasional travel required for client meetings, trade shows, and industry events.