Job Vacancy For Customer Service Advisor

A leading credit company operating in the Greater Accra Region has vacancy for the position of a Customer Service.


Customer Service Advisor’s job summary





We are looking for a customer-focused individual to help build client relationships, identify growth opportunities and collaborate with teams to help drive business growth.





Customer Service Advisor’s Role





• Answering inquiries: Responding to customer questions about products, services, or company policies in a clear and helpful manner.


• Resolving complaints: Addressing and solving customer issues promptly to ensure satisfaction.


• Providing product/service information: Explaining features, benefits, and other relevant details.


• Building customer relationships: Establishing rapport and fostering positive interactions to encourage repeat business and loyalty.


• Collecting customer information: Gathering data for analysis and improvement of services.


• Using multiple communication channels: Handling inquiries via phone, email, live chat, and social media.


Customer Service Advisor’s requirements and qualifications





Qualification Required & Experience





• HND / Bachelor’s degree in accounting or similar field.


• Proven 2-year experience of working as a customer service officer (preferred).


• Applicant must be between 23 and 28years of age and must reside in Accra


• In-depth knowledge in the micro credit environment (preferred).


• Advanced math skills to keep accurate records and supervise the bookkeeping of an organization


• Strong verbal and written communication skills to interact regularly with clients regarding sensitive topics like billing and payments


• Excellent organization skills for maintaining clear, accurate and meticulous financial records for a company


• Attention to detail for ensuring the accuracy of a company’s records and invoices


• Multitasking in order to successfully handle multiple accounts, invoices and payments at various stages of execution





Location: Accra