The onsite position reports to our IT Manager, supports our onsite and offsite employees, and maintains hardware and software, including Apple Products, Windows PCs, servers, networking equipment, and computer-driven manufacturing equipment.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 1 year
Performs setup of new hire user accounts and deactivations.
Provides end-user support onsite for remote employees.
Installs, troubleshoots and maintains new IT equipment, including Mac/PC/Chromebook devices and peripheral devices related to factory infrastructure.
Records, updates, and escalates requests using the Asana task system.
Assists with the installation and maintenance of computer-driven manufacturing equipment.
Other duties as requested to support our manufacturing and remote departments.
Associate's degree in information systems and/or IT certifications (Cisco, Microsoft, and Google) in information systems or equivalent work background.
1-3 Years of IT experience.
Strong understanding of computer support methodologies and troubleshooting.
Strong experience with VMWare, Mac OS, Chrome OS, Windows 10/11, Linux, and Windows Server products.
Solid understanding of TCP/IP, DNS, DHCP, Wired and Wireless networking.
Experience with Google Workspace and supporting SaaS-based software applications.
Experience with computer-driven manufacturing equipment
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