IT Manager

Role Responsibilities:

• Plan and support IT infrastructure, application, and security projects.
• Implement ITIL-based ITSM tool for Help Desk Ticket & Change Management, IT Procurement, CMDB, Service Catalog, and asset tracking.
• Lead global IT infrastructure maintenance, including patching, backups, and disaster recovery.
• Enhance security and availability of IT systems through proactive monitoring and event management.
• Stay updated on industry trends in infrastructure, tools, applications, and cybersecurity.
• Assist with endpoint management and security solutions.
• Support and maintain infrastructure components such as Microsoft Office, Active Directory, VMware, cloud platforms, and monitoring systems.
• Oversee security and infrastructure maintenance tasks, including updates, optimizations, and automation.
• Drive automation of repetitive tasks for improved efficiency.
• Contribute to IT security standards and best practices.
• Implement data classification and protection strategies.
• Manage company policies related to IT operations, information security, and data privacy.
• Define secure development and testing strategies.
• Mentor and train IT staff to enhance their skills.
• Provide cross-training for coverage and support during absences or workload spikes.

Technical Skills & Experience:

• Minimum of 3 years IT Management/Leadership experience.
• 2 years experience implementing, operating, auditing, and supporting company security compliance programs (ISO 27001, SOC 2, etc.).
• 3 years of Microsoft Office 365 experience, including designing, implementing, and supporting security compliance goals.
• Proficiency in Azure Active Directory, Group Policy, Exchange, MS Teams, SharePoint, Endpoint management, Defender ATP, Data Sensitivity Labels, and Data Loss Prevention (DLP).
• 3 years hands-on experience in a Hybrid VMware environment with a focus on Azure.
• Windows 2016 and newer Server Administration and Active Directory/DNS/DHCP administration experience.
• Ability to administer, configure, and troubleshoot VMware ESXi environments.
• Experience providing technical evidence to Information Security Compliance Auditors.
• Linux/Unix administration experience.
• Exposure to and experience providing support within a software development house.
• Bash and Shell Scripting knowledge.
• Prior System Administrator experience.
• Relevant certifications such as Microsoft MCSE, VMware, Azure Cloud, EC Council CEH/Security+, Linux, Cisco CCNA, and ITIL v4 would be advantageous.