1 month ago
Job Summary
We are currently seeking an IT Engineer based in London who is capable of spearheading IT technical solutions and providing a variety of IT support for our UK offices as well as remote support to England. The eligible candidate must be resourceful, technical, calm under stress, and love to work in a fast-paced, multinational environment. You must have a sense of autonomy and job ownership. We are looking for someone with a high level of service focus and a customer-first mentality who wants to grow their career alongside the rest of the business in the region.
- Minimum Qualification:Degree
- Experience Level:Mid level
- Experience Length:4 years
Job Description/Requirements
Responsibilities:
- Interact with internal clients to help to resolve all levels of IT-related issues and provide answers promptly
- Evaluate and test new technologies (hardware/software)
- Build and maintain vendor relationships, manage the purchase of hardware and software products and ensure that company assets are maintained responsibly
- Manage and deploy corporate PCs/Macs
- New hardware configuration
- Machine image maintenance
- Diagnosis and repair
- Coordinate warranty repairs
- Manage VOIP phone system and distribution of equipment
- Maintain inventory and IT asset data (serial numbers, software keys, locations, etc.)
- Shipping, recycling, and disposal of computers, peripherals
- Assist in the management of hosted IT applications (Okta, Google G Suite, Egnyte, Zoom, MS O365 etc.)
- General IT routine tasks
- IT account management for on-/off-boarding of employees
- Diagnosing and repairing end-user IT devices
- IT ticket management
- Resolve escalated technical IT matters
Requirements:
- 4+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT roles
- Eligible to live and work in the UK
- Excellent verbal and interpersonal skills in English
- Able to travel cross-region (< 10% travel time expected)
Nice to Have:
- Certificate(s) of CCNA / CCNP / CMNO /MCSE
- Professional experience in supporting MS Windows 10 and/or Mac OS
- Knowledge of general IT security controls and best practices
- Experience documenting IT applications and training users
- Previous experience managing/mentoring colleagues.
- Previous working experience in a global organization across multiple regions & time zones
- Four-year degree in Computer Science/Information Technology or a related discipline
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