Floor Manager

Job Summary:

The Floor Manager plays a crucial role in the daily operations of the hospitality venue, ensuring exceptional guest experiences and smooth front-of-house performance. They are responsible for supervising service staff, handling guest interactions, and maintaining high standards of cleanliness, efficiency, and service quality.

Key Responsibilities:

• Oversee daily floor operations in dining areas, lounges, or event spaces.
• Supervise front-of-house team members including hosts, servers, and bartenders.
• Greet and interact with guests to ensure satisfaction and respond to inquiries or concerns.
• Monitor service quality and ensure adherence to hospitality standards.
• Assist in scheduling shifts, managing attendance, and ensuring appropriate staffing levels.
• Train new employees and provide ongoing coaching to team members.
• Coordinate with the kitchen and back-of-house to ensure timely and accurate service.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle guest complaints or service issues promptly and professionally.
• Support the management team with opening/closing duties, inventory checks, and reporting.

Requirements:

• Previous experience in a supervisory role within the hospitality industry (e.g., restaurant, hotel, resort).
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of guest service best practices.
• Ability to stay calm and effective under pressure.
• Knowledge of hospitality software systems
• Flexible schedule including nights, weekends, and holidays.

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