Flight Operator - National Service

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You And The Role

Are you in your final year, eligible for the 2025/2026 National Service? Our national service program gives local youth the necessary skills for employment in instant logistics. Subsequently, successful National Service Personnel in Flight Operations are empowered to apply their acquired skills in the local and international job market.

As a member of Zipline’s Flight Operations team under the National Service Program in one of the Distribution Centers in Ghana, you’ll be responsible for ensuring that the delivery of medical products to health facilities is done in a safe and timely manner. This will involve working with a team of flight operators to conduct regular pre-flight inspections, launching, and recovery of the drones (aircraft). You’ll be trained to assist with regular maintenance of the drones and other equipment at our site to support ongoing operations. You will be expected to contribute to the continuous improvement of our daily operations and processes to support the growth of our operations as we scale.

What You'll Do

As a member of Zipline’s Flight Operations team, you’ll be responsible for ensuring that the delivery of medical products to health facilities is done in a safe and timely manner. This will involve working with a team of flight support operators to conduct regular pre-flight inspections, launching, and recovery of the drones.

What you will do

• Launch and Recovery: You will be responsible for the safe assembly of drones in preparation for 150+ flights, perform critical checks, communicate with Zipline controllers in readiness for flight, and launch and disassemble drones on return to the Distribution Center.
• Ensure appropriate and timely reporting of fleet and system issues to the flight operations team
• Communicate effectively with flight technicians/Shift coordinator on outstanding issues and bottlenecks observed during the launch and recovery process.
• When needed, effectively and safely support incident response teams
• Demonstrate excellent attention to detail and focus in nominal and off-nominal situations and draw the attention of shift coordinators/maintenance technicians scheduled on shift.
• Consistently follow all standard operating procedures, quality, and safety guidelines
• Communicate clearly and effectively within and between teams, especially on high-volume days
• Participate in activities that build team culture and community, such as workplace or culture improvement efforts that bring people together and promote Zipline's values.
• Ability to provide support or go the extra mile to help others
• Occasionally take the initiative to identify problems without being directed.
  
  
  

What You'll Bring

• Diploma or HND/Bachelor’s Degree in Mechanical/Electrical/Electronics/Aerospace Engineering
• You enjoy working in the field and are not afraid to get your hands dirty
• Ability to stay focused, humble, and safety-conscious during 12 hour shifts
• Ability to work in a fast-paced environment and enjoy work that keeps you on your feet
• Ability to maintain focus during extended daily flight operations
• Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery
• Extremely process & detail-oriented
• Full professional proficiency in spoken and written English
• Must be eligible for National Service for the 2025/2026 year
  
  
  

What Else You Need To Know

• Must be willing and able to work night/weekends on shifts
• Must be willing and able to work for a period of up to 48 hours or more/week
• This is a one year full-time position based in one of the six Zipline distribution centers in Ghana
• Must be willing to relocate to any of our distribution centers in Ghana
• This program will involve regular communication with customers to process their requests and answer their queries about our stock and seek support
• Women are encouraged to apply, as we believe a balanced team is critical for success
• Must be able to commit to one month period for Zipline Academy training program
  
  
  

Once hired you will go through a rigorous training program with Zipline Academy to gain a deep understanding of our history, our mission, our impact, and our UAS systems. The program includes a thorough Flight Operations training that covers different parts of our system and our drone.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position, please apply!

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.










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