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Field Operations Manager (Retired Military Personnel Preferred)

Anonymous Employer

Admin & Office

Hospitality & Hotel GHS Confidential
Easy Apply
New
1 week ago

Job Summary

We are seeking a highly skilled and experienced Field Operations Manager with a strong background in security operations to oversee and coordinate our on-ground activities. Candidates with military experience, especially retired military personnel, are strongly encouraged to apply, as their expertise aligns with the demands of this role. The ideal candidate will ensure efficient management of security personnel, maintain client satisfaction, and uphold the company’s standards of operational excellence.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 5 years

Job Description/Requirements

Key Responsibilities:

Operational Management:

  • Plan, organize, and oversee daily security operations at various sites to ensure efficiency and compliance with company standards.
  • Conduct routine site inspections to assess service quality, identify issues, and implement corrective measures.
  • Ensure proper deployment of security personnel according to client requirements and operational needs.
  • Coordinate and monitor incident responses, ensuring timely resolution and documentation.


Team Supervision:

  • Manage, train, and mentor a team of security supervisors and officers, ensuring adherence to policies and procedures.
  • Schedule and oversee team rotations, ensuring adequate staffing at all times.
  • Evaluate team performance and provide feedback, including disciplinary actions when necessary.


Client Relations:

  • Act as the primary point of contact for clients to address concerns, provide updates, and ensure service satisfaction.
  • Conduct periodic meetings with clients to review operations and recommend improvements.
  • Develop and maintain strong relationships with clients to foster trust and loyalty.


Risk Assessment & Compliance:

  • Identify and mitigate potential security risks at client sites.
  • Ensure compliance with all local laws, regulations, and industry standards.
  • Implement and maintain standard operating procedures (SOPs) for all operations.


Reporting & Documentation:

  • Prepare detailed reports on site activities, incidents, and operational updates for management.
  • Maintain accurate records of personnel deployment, incidents, and performance evaluations.


Qualifications:

Education & Experience:

  • Bachelor’s degree in Security Management, Business Administration, or a related field (preferred).
  • Minimum of 5 years’ experience in security operations, with at least 2 years in a managerial or supervisory role.
  • Military background or experience in a similar high-discipline, structured environment is highly desirable.


Skills & Competencies:

  • Strong leadership and team management skills.
  • Excellent organizational and time management abilities.
  • Effective communication and interpersonal skills.
  • Problem-solving and decision-making acumen.
  • Proficiency in MS Office (Word, Excel, PowerPoint).


Additional Requirements:

  • Security certification or training (e.g., CPP, PSP, or equivalent) is an advantage.
  • Valid driver’s license and willingness to travel to various sites.
  • Strong knowledge of local security laws and industry best practices.


What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.



Kindly Note: Preference will be given to retired military personnel due to their extensive experience in disciplined and high-stakes environments, which is critical to the success of this role.

Employment Type: Full Time

Salary Range: Attractive

Location: Accra

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