Field Monitoring Officers

A Reputable Financial Company

Accounting, Auditing & Finance

1 week ago

Job Summary

A Multinational Financial Institution seeks the services of Field Monitoring Officers for their Tema and Accra Branches.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Job Description:

  • Responsible for the compilation and the maintenance of a database of all ‘susu’ clients assigned;
  • Responsible for visiting and familiarizing with all ‘susu’ clients;
  • Responsible for educating ‘susu’ clients on all features and alerts on any other savings product.
  • Responsible for demonstrating to customers what they should expect after a transaction;
  • Responsible for ensuring that passbook balances are consistent with system balances;
  • Responsible for ensuring a system reconciliation of all susu related activities with the operations back office at the end of day.
  • Responsible for occasionally contacting on the spot cash counts on ‘susu’ customers.
  • Responsible for updating the Operations Unit on any suspicious activities of ‘susu’ staff.
  • Responsible for visiting the homes of ‘susu’ Staff of the Company.
  • Responsible for visiting the homes and workplaces of guarantors of Susu Staff;
  • Responsible for any other task(s) that may be assigned by the Supervisor.

Educational Requirements and Experience:

  • A Bachelors’ Degree or HND is essential.
  • Excellent knowledge of IT systems including general keyboard skills, Microsoft office and e-mail.
  • Minimum of One (1) year field collections experience
  • Good knowledge of customer facing sections
  • Basic knowledge of customer service standards

Skills / Attributes:

  • Communication skills;
  • Good interpersonal skills;
  • Team Player;
  • Analytical skills;
  • Information Gathering skills;
  • Thoroughness;
  • Thorough knowledge of loan management;
  • Firm;

NB: Interested applicants should send CVs to

Only shortlisted applicants will be contacted.

Deadline for submission is 22nd September 2023.

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