Collections Analyst at Vodafone Ghana

Responsible for managing and collection all the outstanding accounts receivables form clients and customers. In addition, be responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables.Key Accountabilities And Decision Ownership Ensure compliance to dunning policies to curtail churnincrease cash by collecting all current revenue and not more than 5% of aged debt should be more than daysContribute to curtailment of Bad debts through Faster & higher collections in - buckets and higher recoveries in + bucketsEnsure that on a monthly basis, all customers in your base receive their bills and are set up on ebillingMeet retention target through customer issue resolutionEnsure % of dispute resolution before next billing cycle from the month raisedAdjustment & Reconciliation to be completed before the next bill cycle from the month raisedWork with Account Managers to ensure that all terminated accounts are stopped from billing and adjustments passedEnsure dunning process is strictly followed and defaulters disconnected on all synced platformsEnsure accurate reporting of your collectionsPrompt logging of Payments made by customers Core competencies, knowledge and experience: Contribute to decisions on Collections in Vodafone Ghana and meet monthly collections targetPrepare personal collections forecast weekly based on allocated accounts for reportingComply with all companies rules and policiesPerform other requests made by line manager,Report all collections related issues to line manager and recommend improvementsVisit customers for the purposes of mediation, negotiation and debt collection Liaise with Sector Account Managers to ensure all customer grievances relating to collections are resolved or escalated where necessary Must have technical / professional qualifications: Must have a bachelor’s degree minimumKnowledge in AccountingPublic accounting or Private industry experiencePrior revenue recognition experience is requiredMinimum of 2-4 years’ experience is requiredRelevant experience includes Finance, Auditing or Revenue Recognition experience in a Telecoms CompanyMust have understanding of financial statements and financial systemsAbility to create accurate reports to meet internal reporting and analysis requirementsPossess strong communication skills both verbal and written adaptable to all levels of managementStrong organizational skills and ability to prioritize workloadPossess a high degree of initiative, drive, confidence and ability to enjoy fast paced work environmentProfessional, flexible and team orientedExposure to wireless and/or telecom industry desired