Client Service Executive

Responsibilities:

Core

• Maintain customer confidence and protect operations by keeping information confidential.
• Prepare reports by collecting and analyzing information.
• Secures information by completing database backups.
• Provides historical reference by developing and utilizing filing and retrieval systems, recording meeting discussions.
• Maintains professional and technician knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Ensure the working area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the Front desk (monitor logbook, issue visitor badges)
• Perform other clerical duties such as filing, photocopying, transcribing etc.

Customer Experience

• Courteous handling of telephonic, e-mail, written correspondence and face-to-face enquiries with customers.
• Providing advice and assistance to customers regarding company’s products and services.
• Prompt handling of customer complaints or questions such as refunds, settlements, statement requests and any other queries from customers.
• Keeping accurate records of discussions or correspondence with customers.
• Analyzing statistics or other data to determine the level of customer experience.
• Aiding in the continual development of customer service policies and procedures.
• Liaising with other managers to discuss possible improvements in customer experience.
• Responsible for any other duties as may be required by your relevant managers.

Product Support:

• Participate in all business growth initiatives.
• Responsible for cross selling all company products and service to customers.
• Understand the key benefits of all company products and effectively communicate to customers
• Handle customer complaints and any other after sales services which may be applicable

Procurement and Administration:

• Dispatch of documents to and from branches.
• Assist with stationery requests from Branches and Head Office.
• Maintain office supplies inventory by checking stock to determine inventory level.
• Verifying receipts/waybills of suppliers.
• Filing of Admin Documents.
• Assist in placing Job Ads on online platforms.
• Assist with the supervision of Office Assistants.
• Any other duties as assigned by Procurement and Admin Coordinator.

General

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.

Qualifications & Requirements:

Educational Requirements:

• A bachelor’s degree in business or related filed preferred.

Technical:

• One year experience in a similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment
• Professional attitude and appearance
• Solid written and verbal communication skills.
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Excellent communication skills.
• Excellent management and clerical skills.
• Accurate and fast worker.

Personality:

• Good interpersonal skills.
• Neat and organized person.
• Positive attitude.
• Ability to be resourceful and proactive when issues arise

How to apply:

• Interested applicants should send CVs to humancapitalrecruitments24@gmail.com
• Only shortlisted applicants will be contacted.

Deadline for submission is 8th July 2025.