Call Center Supervisor

Main Tasks & Responsibilities:

• Supervise and manage the call centre advisers and activities
• Oversee the day-to-day work schedule of the call centre
• Ensure that the Call Centre is functioning at its best capacity to assist applicants
• Assess performance and give feedback
• Identify and escalate priority issues

Key Competencies:

• A Bachelor or Master’s degree will be considered an advantage.
• 2+ years experience in managerial position and/or experience as a call centre supervisor or similar supervisory position.
• Excellent command over the English language.
• Strong communication and people skills.
• Good knowledge on the use of software and hardware.
• Proficient with MS Office
• Driven and results oriented.
• Strong problem-solving ability and analytical skills.
• Excellent multitasking, time management and leadership skills.
• Ability to be highly organized and work under high pressure environments

Key Responsibilities:

• Effective communication with the team members to resolve all issues
• Detailed supervision of the daily work of student advisers
• Evaluation, training and guidance to the team members to improve performance
• Professional communication with interested applicants (via phone & email)
• Effective communication with internal departments
• Adhesion to the company policies and regulations.
• Daily reports to the management.

Location: Candidates residing in Accra will be prioritized

Remuneration: An excellent remuneration package will be offered to qualified candidates.

NB: If you interested please submit your CV to: vacancies@ghana.unicaf.org

Deadline for applications: October 26th, 2023