Branch Operation Officers

• Supervise and coordinate daily branch operations to ensure smooth and efficient service delivery
• Support the Branch Manager in implementing operational policies, procedures, and controls.
• Monitor staff performance and ensure compliance with banking regulations and internal guidelines.
• Ensure excellent customer service and promptly resolve customer complaints and operational issues.
• Oversee cash management, teller operations, and transaction accuracy within the branch.
• Ensure proper documentation, record-keeping, and timely submission of operational reports.
• Monitor adherence to risk management, audit, and compliance requirements.
• Assist in staff scheduling, training, and performance supervision.
• Ensure effective use of the core banking system and other banking applications.
• Support branch targets by promoting bank products and services when required.

Qualification Required:

• At least a first Degree or HND in Banking,
• Marketing, Accounting, or a related field.
• Minimum of two(2) years of experience in a similar role, preferably with a rural & community Bank.
• Ability to work with less supervision and to pay attention to details.
• Good communication and interpersonal skills.
• A good working knowledge in T24 Core Banking application.
• Good knowledge of Microsoft Office Suite.

Location: Bibiani - Western North Region

Salary: Attractive