Analyst, Network Performance Reporting & Analytics

VACANCY REF. NUMBER – MTN-NWGNPRA254

CVs SHOULD BE SAVED IN APPLICANT’S NAME

Position: Analyst, Network Performance Reporting & Analytics

Level: MTN Level 2

Function: Network Group

Department: Network Performance & Quality Assurance

Location: Accra

Reports to: Manager, Network Performance Reporting & Analytics

Job Summary:

Gather and analyse all areas of Network data by ensuring quality and integrity in data reporting aligned with laid down standards and best practices as defined.

Job Context

• Technology and Platform business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Managed Services organisation and regional Structure implication
• MTN Group approved Telecommunication/ICT Network Standards and Practices
• Global technology trends and advancements
• Diverse Cultural environment
• Agile way of work

Key Tasks:

• Proactively monitor and investigate network related issues raised in any forum by critically analysing issues affecting network performance.
• Create performance reports and dashboards to regularly report or provide visibility on network performance to both internal and external stakeholders.
• Perform biannual prioritization of all sites in the Network for Customer Experience Model through the collection of data, reprioritization, and circulation to all stakeholders.
• Investigate and report on network impact i.e., revenue loss due to network challenges, commercial promo introduction or suspension.
• Support in conducting research and analysis of NWG statistics in relation to commercial KPIs to derive company-wide insights.
• Provide support for Marketing; Geo Marketing team on research into NWG KPIs by preparing reports and analysis, investigating, and establishing of correlation, etc.
• Focus on network related regulator (NCA) relations by consistently tracking, monitoring, highlighting risk and recommending action plan.
• Analyse NCA QoS drive log files received from NCA and generate reports on agreed templates for reconciliation with the regulator.
• Liaise closely with the MTN regulatory team on the NCA QoS drives and reports generated by NCA Network Monitoring Systems so as to mitigate any compliance violation.
• Perform analysis of KPIs and recommend areas of focus to enable the organization meet NCA requirements.
• Benchmark NCA NMS reports against reports from MTN reporting system and making timely recommendations.
• Deliver on all assigned and ad-hoc work-related requests.
• Provide reports to internal and external stakeholders, highlighting and following through for resolution of any issues/ abnormalities that may be affecting network performance.
• Ensure compliance with regulatory requirements - timely submission of network related reports, applications and execution of regulatory mandates.
• Collect, organize, cleanse, process and analyse techno-commercial data to create visualizations that tell compelling stories to drive decisions within the network division.

Education

• Minimum of a Degree in Engineering
• A qualification in Statistics is an added advantage.
• Certification in Microsoft Power Platform Fundamentals and/or Microsoft Power BI Data Analyst Associate is an added advantage

• Experience Minimum of 3 years’ hands-on experience in a similar role.

Professional/Technical competencies

• Knowledge in Network System Technologies (GSM and WCDMA networks, etc…)
• Knowledge in GSM & WCDMA networks' architecture, topology, protocols and Interfaces.
• Network KPI Statistics Analysis skills
• Understanding of telecommunications protocols
• Monitor performance statistics and generate reports.
• Knowledge in use of reporting tools
• Knowledge in use of drive test tools
• Analytical and diagnostic Skills.
• Ability to analyze conceptual situations and take initiatives.

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

How to Apply

1. Qualified applicants should indicate Vacancy Ref no: MTN-NWGNPRA254 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.
2. Interested and qualified applicants should send their Curriculum Vitae by 9th June 2025 to: mtnghanarecruitment@mtn.com
3. Only shortlisted applicants will be contacted.

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