Administrative Assistant

Key Responsibilities

Administrative Support

• Provide general administrative and clerical support to management and staff.
• Prepare, organize, and maintain office files, records, reports, and confidential documents.
• Assist with daily office operations and administrative projects as assigned.
• Schedule meetings, appointments, and coordinate office activities when required.
• Maintain office supplies inventory and ensure smooth day-to- day office functionality.
• Perform data entry, filing, photocopying, scanning, and other clerical duties.
• Support internal communication and ensure proper documentation management.

Customer Service & Front Desk Duties

• Serve as the first point of contact for customers, visitors, clients, and external stakeholders.
• Welcome and assist visitors in a professional, friendly, and courteous manner.
• Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information regarding company products, services, policies, and procedures.
• Maintain a positive and professional company image when interacting with clients and visitors.

Customer Relations & Issue Resolution

• Handle customer complaints, concerns, and feedback professionally and efficiently.
• Resolve customer issues independently where possible or escalate them to the appropriate department whennecessary.
• Follow up with customers regarding inquiries, service requests, orders, or pending issues to ensure timely resolution.
• Build and maintain positive relationships with customers to ensure high levels of customer satisfaction.
• Keep detailed and accurate records of customer interactions, transactions, complaints, and resolutions.

Qualifications & Requirements

• Diploma or Bachelor’s degree in Business Administration, Office Management, Customer Service, or a related field preferred.
• Proven experience in an administrative assistant, receptionist, customer service, or similar role is an advantage.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office management systems.
• Strong interpersonal and customer service skills.
• Ability to handle confidential information with professionalism and discretion.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Professionalism and integrity
• Time management and organization
• Customer-focused mindset
• Effective communication
• Problem-solving and conflict resolution
• Team collaboration
• Adaptability and flexibility

Location: Accra

Salary: Accra