Account Manager

Senior Account Manager / Sales Director

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for a designated set of client accounts, ensuring strong, lasting relationships.
• Understand client business goals, challenges, and needs to provide tailored solutions and exceptional service.
• Develop and maintain client trust through proactive communication and consistent delivery of value.
• Conduct regular check-ins, business reviews, and feedback sessions with clients to ensure satisfaction and address concerns.

Sales & Business Development:

• Identify and pursue opportunities for upselling and cross-selling additional products or services to existing clients.
• Work with clients to understand their evolving needs and recommend appropriate solutions.
• Collaborate with the sales team to generate new business and expand the client base.
• Negotiate contracts, pricing, and terms to maximize client satisfaction and profitability.

Project & Account Coordination:

• Oversee the execution of client projects, ensuring that deadlines, quality standards, and client expectations are met.
• Coordinate with internal teams (e.g., product, marketing, customer support) to deliver solutions on time and within budget.
• Act as the client’s advocate internally, ensuring their needs are communicated and addressed effectively.
• Monitor and manage key performance indicators (KPIs) related to client accounts.

Problem-Solving & Conflict Resolution:

• Anticipate potential issues or challenges that may impact client satisfaction and take proactive steps to address them.
• Resolve any client issues or concerns promptly, ensuring that the client’s needs are met in a timely and efficient manner.
• Manage difficult or sensitive situations with professionalism and tact, turning challenges into opportunities for relationship building.

Reporting & Analysis:

• Track account performance and progress against set targets, ensuring timely reporting to clients and internal stakeholders.
• Analyze client data to identify trends, areas for improvement, and new business opportunities.
• Prepare regular reports on account health, sales performance, and other relevant metrics.

Collaboration & Team Support:

• Collaborate with sales, marketing, and other teams to ensure a seamless client experience.
• Provide insights and feedback to the product and marketing teams based on client needs and industry trends.
• Assist in the onboarding of new clients, ensuring smooth transitions and successful adoption of services or products.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, Communications, or related field.

• Experience:

• Minimum 2-4 years of experience in account management, client services, or sales, preferably in a B2B environment.

• Experience in managing multiple accounts and handling customer relationships across diverse industries is a plus.

• Skills:

• Strong communication and interpersonal skills, with the ability to build relationships and engage clients effectively.
• Proven ability to understand customer needs and provide tailored solutions.
• Strong organizational and project management skills, with attention to detail.
• Ability to work independently as well as part of a collaborative team.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Strong negotiation and conflict resolution skills.

Desirable Attributes:

• Self-motivated and goal-oriented with a results-driven approach.

• Ability to thrive in a fast-paced, dynamic environment.

• Strong analytical skills and ability to interpret data to make informed decisions.

• Experience in a specific industry (e.g., tech, finance, healthcare) is a plus.

• Adaptability and the ability to handle multiple priorities and deadlines.

Working Conditions:

• Full-time position with occasional travel required for client meetings or industry events.

• Flexible working hours may be possible depending on the company policy.