The candidate is responsible for providing administrative support to the travel and tour department, ensuring smooth operations, effective communication, and excellent customer service. This role involves coordinating travel arrangements, managing documentation, and handling administrative tasks to contribute to the overall efficiency of the travel and tour services.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
- Respond to customer inquiries and provide information on travel packages, services, and itineraries.
- Assist clients with booking arrangements, address concerns, and ensure a positive customer experience.
- Coordinate travel logistics, including flights, accommodations, transportation, and tours.
- Work closely with travel vendors and suppliers to secure the best rates and services.
- Prepare and maintain accurate travel documents, itineraries, and invoices.
- Ensure all necessary travel documentation is complete, including visas, insurance, and permits.
- Communicate with clients before, during, and after their trips to provide updates, gather feedback, and address any issues.
- Provide timely and relevant information to enhance the client's travel experience.
- Assist in general administrative tasks, including data entry, filing, and maintaining office supplies.
- Handle phone calls, emails, and other correspondence related to travel inquiries.
- Assist in budget tracking and expense management for travel packages and services.
- Generate reports on budget performance and cost analysis.
- Monitor the quality of travel services, address customer feedback, and implement improvements.
- Conduct post-trip evaluations and gather insights for continuous enhancement of offerings.
Qualifications and Skills:
- Bachelors degree in Business Administration, Hospitality Management, or a related field.
- Proven experience in travel coordination or administrative roles within the travel and tourism industry.
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Proficiency in travel management software and Microsoft Office Suite.
- Attention to detail and accuracy in documentation.
- Ability to work independently and collaboratively within a team.
- Knowledge of travel regulations, visa processes, and destination management.
Employment Type: Full Time
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