Travel and Tour Marketing Administrative Executive

Key Responsibilities:

Customer Service:

• Respond to customer inquiries and provide information on travel packages, services, and itineraries.
• Assist clients with booking arrangements, address concerns, and ensure a positive customer experience.

Travel Coordination:

• Coordinate travel logistics, including flights, accommodations, transportation, and tours.
• Work closely with travel vendors and suppliers to secure the best rates and services.

Documentation Management:

• Prepare and maintain accurate travel documents, itineraries, and invoices.
• Ensure all necessary travel documentation is complete, including visas, insurance, and permits.

Client Communication:

• Communicate with clients before, during, and after their trips to provide updates, gather feedback, and address any issues.
• Provide timely and relevant information to enhance the client's travel experience.

Administrative Support:

• Assist in general administrative tasks, including data entry, filing, and maintaining office supplies.
• Handle phone calls, emails, and other correspondence related to travel inquiries.

Budget Tracking:

• Assist in budget tracking and expense management for travel packages and services.
• Generate reports on budget performance and cost analysis.

Quality Assurance:

• Monitor the quality of travel services, address customer feedback, and implement improvements.
• Conduct post-trip evaluations and gather insights for continuous enhancement of offerings.

Qualifications and Skills:

• Bachelors degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in travel coordination or administrative roles within the travel and tourism industry.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Proficiency in travel management software and Microsoft Office Suite.
• Attention to detail and accuracy in documentation.
• Ability to work independently and collaboratively within a team.
• Knowledge of travel regulations, visa processes, and destination management.

Location: Accra

Employment Type: Full Time