Student Advisers - Telesales (SAGH-APR-21)

Job Summary

Unicaf, the leading online platform in sub-Saharan Africa offering quality higher education degree programmes in collaboration with UK, US, African and European universities, is growing and looking for Student Advisers - Telesales in Accra, Ghana to advise applicants on the application process.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Main Tasks & Responsibilities

  • Support and provide superior service to customers via phone
  • Use questioning and listing skills that support and effective telephone conversation
  • Provide customers with product and service information
  • Process documents, forms and applications
  • Identify and escalate priority issues


Qualifications and Key Competencies

  • Excellent verbal and written command of the English
  • Excellent conversational skills through the phone in English
  • Excellent computer skills (typing skills will be considered an advantage)
  • Attention to detail
  • Excellent time management
  • Ability to reach assigned targets

To apply, please submit your application, stating “Telesales (SAGH-APR-21)” in the subject line, with a copy of your CV by email to vacancies.callcenter@unicaf.org

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