Social Media & Customer Service Officer

Key Responsibilities:

Social Media:

• Monitor and respond to all messages, comments, and mentions across social media platforms promptly, maintaining consistent and personable brand communication.
• Create and manage a comprehensive monthly content calendar in collaboration with the marketing team, aligning with brand goals, product launches, and campaigns.
• Proactively identify trending topics and content opportunities-such as training days, team events, new recipes, or behind-the-scenes moments-and convert them into engaging posts, stories, or reels.
• Schedule and publish high-quality, tailored content (images, videos, captions) across platforms like Instagram, Facebook, and TikTok.
• Strategically boost key posts and campaigns to enhance reach and engagement.
• Track social media metrics and analyze data to optimize content strategy.

Front Desk & Customer Service:

• Welcome and assist visitors warmly, representing the brand positively at the reception/front desk.
• Handle incoming calls, providing accurate information and directing inquiries to appropriate departments or team members.
• Manage bookings, appointments, or reservations effectively using the designated online platforms and tools.
• Address customer inquiries and complaints professionally, ensuring swift resolutions to maintain high customer satisfaction.
• Maintain an organized, tidy, and welcoming front-desk environment, reflecting the brand's standards and identity.

What We're Looking For:

• Proven experience managing professional social media accounts and providing excellent customer service.
• Strong knowledge of social media platforms, trends, and analytics tools.
• Exceptional writing skills with creativity and adaptability to brand voice.
• Basic graphic design or video editing skills (Canva, Adobe, CapCut, etc.) preferred.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Strong interpersonal and communication skills, both online and in-person.
• A genuine passion for engaging storytelling and customer relations.

Why Join Us?

• Be part of a collaborative, supportive, and fun team.
• Enjoy creative freedom and the opportunity to shape our brand voice and customer experience.
• Grow your career in a role that values innovation, fresh ideas, and proactive customer engagement.

How to Apply: Send your resume, a brief cover letter, and links to relevant social media portfolios or work samples to elias@thevicompany.com

Employment type: full time

Location : Accra

Salary: Attractive