Network Operations Manager

Specific Responsibilities:

Network Infrastructure Management:

• Oversee the design, implementation, and maintenance of the organization's network infrastructure, including routers, switches, firewalls, and other network devices.
• Manage the configuration and deployment of network services such as VPNs, load balancers, and content delivery networks (CDNs).
• Plan and execute network upgrades, expansions, and migrations to accommodate growth and new technologies.
• Network Monitoring and Troubleshooting:
• Implement network monitoring tools and processes to proactively identify and resolve performance issues, outages, and security incidents.
• Analyze network traffic patterns and usage trends to identify bottlenecks and optimize network performance.
• Collaborate with vendors and service providers to troubleshoot and resolve complex network issues.

Network Security:

• Develop and implement network security policies, standards, and best practices to protect the organization's infrastructure from cyber threats.
• Configure and maintain firewalls, intrusion detection/prevention systems (IDS/IPS), and other security appliances.
• Monitor network traffic for potential security breaches and respond to security incidents promptly.
• Capacity Planning and Resource Management:
•  Analyze current and forecasted network usage patterns to ensure adequate capacity and resources are available.
• Plan and implement network capacity upgrades, such as increasing bandwidth or adding redundancy measures.
• Manage and allocate network resources, such as IP addresses, VLANs, and Quality of Service (QoS) configurations.

Vendor and Service Provider Management:

• Evaluate and select network equipment, software, and service providers based on technical requirements and cost-effectiveness.
• Negotiate contracts and service level agreements (SLAs) with vendors and service providers.
• Manage vendor relationships, ensure compliance with SLAs, and oversee the procurement and deployment of new network solutions.

Documentation and Reporting:

• Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and standard operating procedures.
• Prepare reports and presentations for stakeholders, highlighting network performance, security posture, and future planning.

Team Management and Training:

• Supervise and coordinate the activities of the network operations team, including network administrators, engineers, and technicians.
• Provide technical guidance, mentorship, and training to team members to enhance their skills and knowledge.
• Develop and implement network operations processes, procedures, and best practices.

Employee Specification

Qualification / Experience:  

• A first degree in computer science, information technology, computer engineering, or a related field is generally required.
• Coursework in areas such as computer networks, network security, system administration, and project management is beneficial.
• Professional certifications:
• Industry-recognized certifications demonstrate expertise and knowledge in specific networking technologies and vendor platforms.
• Common certifications for network operations managers include:
• Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified Solutions Expert (MCSE)
• Extensive hands-on experience in network administration, systems engineering, or network operations is usually required, typically ranging from 5 to 10 years or more.
• Experience in managing complex network infrastructures, leading teams, and overseeing projects is highly valued.

Employment type: Full Time

Salary: Attractive