Marketing and Customer Solution Lead at Epiroc

Drive the business with focus on growth and profitability, as well as finding business synergies, building new businesses and creating new options. The successful candidate will be responsible for promotion and marketing of all Parts and Service Division products portfolio, Mid-life, Remans, CES, Care agreements, Multibrand, Remote monitoring, Fluids & Rockhose, and new products released.With market input, develop customer solutions that will add value for customers and create value for Epiroc. Main ResponsibilitiesFurther, develop and improve performance in terms of sales, profitability and efficiency in operation and shall in addition: Increase consolidated profitability of aftermarket supportAssure success in our ambition to grow customer share for Parts and Services DivisionPromote Key to success projects and projects , and reach the expected targetsDesign products to fit the market conditions ensuring compliance to Epiroc standardsCreate state of the art running cost models for equipment to support Capital equipment and service contract teamsUse updated fleet management to find business opportunities and customer solutions.Marketing intelligence on pricing, product performance and competitorsFurther, develop the business by the continuous development and implementation of territory management plans.Provide support for new customers, and existing one on establishing and building an efficient inventory.Promoting customer stock and VMI solutions, by building business package to support customer fleets onsite.Work actively on brand positioning in line with the strategy of PSDIncrease customer satisfaction by putting actions in place for improvement needs as revealed in NPS surveys (and/or via other channels)Focus on customer centricity by having a good understanding of their expectations, needs and providing solutions.Design and drive product campaigns towards increased businessSupport inventory management by controlling Obsolete and Slow-Moving inventory < 2%.Customer satisfaction surveys/7 customer supportSystematic feedback of customer data Competences, skills and experience Degree in Engineering/MarketingFive years’ experience in similar role Ability to plan and manage activitiesKnowledge or EPIROC Equipment /Competitor Equipment and Aftermarket Support ProductsComputer literate (Excel)Customer Centric and must have some Customer Support background, planning and Sales experienceMust have Engineering background (Mechanical /Electrical) with at least 5 year’s experience in mine maintenance and similar role