Director of Growth Product

ROLE

Outcomes

Outcome #1: Rapidly and consistently deliver experiences to our customers that drive growth and are delightful, of remarkable quality.

• We are here to build the most delightful and remarkable experiences possible. An experience is delightful when it evokes pleasant surprise. An experience is remarkable when it is so impressive that it compels people to talk about it.
• Simultaneously, we are on a journey to rapidly accelerate our growth trajectory. To achieve this outcome, the Head of Growth Product will:
  • Build out the roadmap, vision, and strategy for Growth Product. Improving Superhuman’s customer journey funnel end to end — from new user acquisition to conversion to retention to and back again for both individuals and teams.
  • Work cross-functionally with stakeholders such as Delight, Customer Success, Customer Engagement, Core Product, Engineering, and Marketing, to delight our customers and achieve common goals.

Outcome #2: Build and lead a high-performing cross-functional growth product organization.

• Inspire our team of world-class growth product managers, designers, engineers, analysts, and marketers to do the best work of their careers.
• Hire, coach, and retain a diverse, distributed, and talented team.
• Lead the organization with coaching, prioritization, clear communication, and modeling Superhuman values.

Outcome #3: Define our growth product strategy.

• Identify the 10x opportunities to help us maximize our impact on both our customer experience and our growth. The scope entails our website, user and teams' signup, activation, invitations and referrals, monetization, and other areas.
• Collaborate across our leadership team to define how product-led growth can reinforce our competitive advantage and overall strategy. In particular, this is a very deep partnership with our Marketing function, who owns company-wide Growth targets.
• Define a clear and well-articulated growth product strategy that unlocks exponential growth.
• Lead the execution of that strategy, anticipate roadblocks, and enable the team to succeed.

SOUND LIKE YOU? 

Our ideal candidate is amazing at:

• Building and refining product-led growth strategies for product-led, marketing-led, and sales-led SaaS businesses.
• Developing, hiring, and retaining high-performing product teams.
• Proven experience of successful Product growth business impact.
• Good balance between data-centric experimentation and bold risk taking.
• Strong entrepreneurial mindset. This is a transformational role, with many areas where there is no playbook.
• Driving high-pace of execution in a highly ambiguous context.

This is likely achieved through having 10+ years of professional experience, with 5+ years of experience leading growth and product teams.