1 month ago
Customer Experience Executive (Front Desk Cashier)
Anonymous Employer
Customer Service & Support
Hospitality & Hotel
Confidential
Easy Apply
Job Summary
The Customer Experience Executive will be responsible for providing an outstanding front-desk service, ensuring seamless customer ordering experience, processing payments accurately, coordinating with the kitchen/barista team, and maintaining a professional and welcoming environment.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Greet and assist customers, guiding them through the menu.
- Accurately process cash, mobile money, and POS transactions.
- Input customer orders and coordinate with baristas and kitchen staff.
- Present completed drinks and food items to customers promptly.
- Maintain front desk cleanliness and professional presentation.
- Resolve customer complaints politely and escalate when necessary.
- Balance and reconcile daily cash transactions.
Qualification:
- Minimum of a Diploma in Business Administration, Accounting, Hospitality, Customer Service, or related field.
- Fluency in English (spoken and written); knowledge of local languages is an advantage.
- At least 1 year of proven customer service or cashiering experience in a café, coffee shop, retail, ice cream shop, or hospitality/food & beverage setting.
Key Competencies & Skills
- Excellent communication and interpersonal skills.
- Strong numeracy and accuracy in handling payments.
- POS/Cashier System Knowledge.
- Ability to multitask in a fast-paced environment.
- High level of reliability, integrity, and customer focus.
- Positive attitude with a natural smile and professional presentation.
NB: Application Deadline: 25TH September 2025 Only shortlisted candidates will be contacted.
Salary: Competitive salary based on qualifications and experience.
Location: Tesano, Accra
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