Creator Support (Customer Support) Specialist
VidIQ
Marketing & Communications
Job Summary
Our work is exciting as we are transforming the creator analytics space. This has provided many of us to work on new and exciting projects. Equally, we’ve set our people up for success by giving them professional development opportunities like courses or conferences that will help them acquire desirable skills/experience.
- Minimum Qualification:Degree
- Experience Level:Mid level
- Experience Length:3 years
Job Description/Requirements
Serve as the main point of contact for our YouTube creator customers
Learn our product inside and out to help our creators with all of their requests
Answer creators’ inquiries on a variety of topics via email and chat. Questions range from billing inquiries and password resets to complicated bug reports and fixes
Educate creators about our product and its features
Provide personalized support and guidance to creators to help them achieve success on YouTube
Continuously improve product knowledge of vidIQ and stay up-to-date on Youtube's new features and updates
Collaborate with cross-functional teams to resolve complex issues
Translate parts of the extension and app and help center from English into a second (or third!) language
Assist with any additional projects, as needed
Job requirements
You live and breathe YouTube and are familiar with YouTube analytics and its ecosystem
You love helping others and have experience providing stellar customer support (live chat is a plus)
Amazing soft skills: you are kind, courteous, and always willing to go the extra mile for the creators
You are a wizard at problem-solving, you can identify the root cause of the issue and you are resilient to ambiguity
You have excellent verbal and written communication skills in English. Additional proficiency in Ukrainian or Spanish is a plus
You are willing to work weekend shifts
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