Community Manager

Responsibilities

• Develop and execute strategies to grow and nurture the online user community.
• Moderate user-generated content and discussions, ensuring adherence to community guidelines and maintaining a respectful and safe environment.
• Engage with users through various channels such as forums, social media, live chats, and email to answer questions, provide assistance, and facilitate meaningful interactions.
• Plan and coordinate community events, webinars, and user-focused initiatives to drive engagement and collaboration.
• Collaborate with cross-functional teams to gather user feedback, identify pain points, and advocate for user needs and preferences.
• Analyse community data and user insights to track engagement metrics, identify trends, and make data-driven decisions for continuous improvement.
• Create and curate relevant and engaging content, such as blog posts, articles, and resources, to provide value to the community.
• Act as the liaison between the community and internal teams, communicating user feedback, suggestions, and concerns effectively.
• Monitor industry trends and competitive landscapes to identify opportunities for innovation within the community space.

Requirements

• Bachelor's degree in Marketing, Communication, Business, or a related field (or equivalent work experience).
• 5+ years of experience in community management, social media management, or related roles preferably within the SaaS or technology sector.
• Proven track record of growing and engaging online communities and using analytics to track engagement and measure impact.
• Excellent written and verbal communication skills, with the ability to engage and connect with users effectively, develop and execute strategic community engagement plans.
• Strong understanding of online community dynamics, social media platforms, and emerging trends.
• Ability to think creatively, problem-solve, and collaborate with cross-functional teams.
• Strong organisational skills to manage multiple initiatives, events, and communications simultaneously.
• Previous experience in customer support or advocacy roles is an advantage.