Tour Planner / Travel Reservations Officer

Duties & Responsibilities:

The selected candidate will be responsible for, but not limited to, the following:

• Working effectively Monday to Saturday, reporting strictly at 8:30am, with flexibility for extended hours during peak demand
• Liaising with clients on behalf of the company and managing client relationships
• Monitoring and responding to client emails and reporting progress to the supervisor
• Conducting online research on travel-related resources and updating management on new developments
• Booking and managing visa interview appointments for clients
• Recording, managing, and processing client data for visa applications
• Assisting and guiding clients through visa application procedures
• Briefing clients on visa interview expectations and submission requirements
• Accompanying clients to embassies for visa submissions and interviews when required
• Marketing and promoting company travel and tour packages
• Booking and managing travel reservations and tour packages
• Drafting professional letters, proposals, petitions, and affidavits for clients
• Managing email correspondence on behalf of clients
• Completing visa application forms (online and hard copy) accurately

Qualifications

• Diploma / HND / Bachelor’s Degree (Travel & Tourism, Business Administration, Marketing, or related field)

Experience

• Relevant industry experience in travel, tours, airline reservations, visa assistance, or a similar role is highly essential
• Age Requirement:  22 – 30 years

Key Competencies & Skills

The ideal candidate must demonstrate strong capability in the following areas:

• Proficiency in tour planning, packaging, pricing, and reservations
• Hands-on experience using industry reservation platforms ie Amadeus, Galileo and similar platforms for airline tickets, travel itineraries and hotel bookings etc
• Strong knowledge of air ticket reservations, confirmation, and purchasing
• Excellent command of written and spoken English
• Strong administrative and secretarial skills
• Advanced business writing skills, including:
• Professional email correspondence
• Marketing, sales, and sponsorship proposals
• Analytical and report-writing skills
• Proven ability to complete online visa application forms, book visa appointments, and manage visa documentation across multiple embassy platforms
• Sales and marketing orientation with the ability to promote travel packages
• High level of computer literacy, including fast and accurate typing
• Proficiency in using internet-based research tools for travel documentation, visa requirements, and international travel protocols
• Strong customer service skills, including handling inbound calls and responding to travel enquiries
• Professional conduct, diplomacy, courtesy, and respect for people of all backgrounds

Location:  Applicants must reside in or around Spintex Road, Sakumono, Lashibi, Teshie, Nungua, or nearby environs

Salary: Attractive