Infrastructure Engineer

Key Responsibilities

Infrastructure Architecture &; Deployment

• Design and implement secure LAN, WAN, VPN, and firewall systems.
• Deploy and manage physical, virtual, and cloud servers.
• Plan and execute infrastructure upgrades and system migrations.
• Ensure redundancy, failover mechanisms, and high availability.

Systems & Network Administration

• Administer Oracle, Windows and Linux and other server environments.
• Manage Active Directory, DNS, DHCP, email systems, and access controls.
• Monitor system performance and network stability.
• Perform patch management and vulnerability remediation.

Cloud & Virtualization Management

• Manage virtualization platforms (VMware, Hyper-V, Oracle Virtualization etc).
• Maintain and optimize cloud environments (Oracle, AWS, Azure).
• Monitor cloud cost efficiency and resource utilization.

Cybersecurity & Risk Management

• Implement cybersecurity best practices and access controls.
• Conduct vulnerability assessments and coordinate remediation.
• Monitor security logs and respond to incidents.
• Ensure endpoint protection and firewall configurations are maintained.

Data Protection & Regulatory Compliance

• Implement technical safeguards to protect employee and client and stakeholder’s data.
• Support organizational compliance with the Data Protection Act, 2012 (Act 843).
• Maintain confidentiality of electronic employee, client and stakeholder’s records.
• Support audit and inspection processes where required.
• Ensure proper data retention and disposal procedures.

Business Continuity & Disaster Recovery

• Design and maintain backup systems.
• Conduct periodic disaster recovery testing.
• Maintain documented Business Continuity Plans (BCP).
• Ensure recovery objectives (RTO/RPO) are met.

Vendor, Asset & SLA Management

• Manage infrastructure vendors and service providers.
• Ensure Service Level Agreement (SLA) compliance.
• Maintain IT asset register.
• Support procurement evaluation and technical due diligence.

Documentation & Reporting

• Maintain updated network diagrams and infrastructure documentation.
• Develop and update IT SOPs.
• Provide monthly infrastructure performance and risk reports to management.

Key Performance Iindicators (KPIs)

• System Uptime ≥ 99%
• Incident Response Time
• Backup Success Rate ≥ 98%
• Zero major regulatory breaches
• Successful completion of infrastructure projects
• Reduction in security vulnerabilities

Qualifications & Experience

• Bachelor’s degree in computer science, Information Technology, or related discipline.
• Professional Certifications (Preferred)
• Oracle Certification
• Microsoft Certified (Azure / Windows Server)
• AWS Certification
• CCNA / CCNP
• CompTIA Security+
• ITIL Certification

Experience

• Minimum 3 years in Enterprise IT infrastructure management.
• Experience in regulated or multi-branch environments is an advantage.

Core Competencies

• Analytical and troubleshooting skills
• Risk management capability
• High integrity and confidentiality
• Strong documentation and reporting skills
• Project management ability
• Ability to work under pressure

Working Conditions

• Standard working hours in accordance with the Labour Act, 2003 (Act 651).
• May require after-hours support during critical incidents.
• Subject to periodic IT and regulatory audits.

Confidentiality & Ethics Clause

• The Infrastructure Engineer shall maintain strict confidentiality of all company, employee, and client data and shall comply with internal Information Security Policies and applicable Ghanaian data protection regulations.
• Breach of confidentiality may result in disciplinary action in accordance with company policy and applicable law.

Salary: GHS5,400 - GHS6,000

Location: Accra