BG Customer Success Associate with French and English
Sporty Group
Customer Service & Support
Entertainment, Events & Sport
₵
Confidential
New
2 weeks ago
Job Summary
We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in the Sporty ecosystem so we are able to offer the best experience.
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:1 year
Job Description/Requirements
Responsibilities:
- Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner
- Educate current and potential customers with product, process and service information
- Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution
- Identify and escalate priority issues to your Team Leader and Ops Team
- Maintain accurate customer records
- Actively participate in Team meetings
- Participate in coaching sessions with our Customer Service Manager
- Adhere to internal policies and procedures
- Adhere to shift schedules
Requirements:
- Native or proficiently fluent French speaker
- English fluency both verbal and written
- 1+ years of general experience on a Customer Support or similar role
- Contemporary computer literacy and typing skills
- An excellent communicator
- Able to work well under pressure
- Able to work productively in an autonomous environment
- A fast learner who is able to work with set targets
- Working flexibly on a day and night shift system (including national holidays and weekends)
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