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French/English Customer Support

Invisible Technologies

Customer Service & Support

IT & Telecoms GHS Confidential
3 weeks ago

Job Summary

As a French/English-Speaking client phone outreach operator at Invisible, you will play a crucial role in driving our client’s success by identifying and securing opportunities within the French/English-speaking market. You will work closely with our client to promote their services to potential buyers while providing outstanding customer service.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Role Requirements

  • Fluency in spoken and written French<>English is essential. 
  • The role requires extensive communication with French<>English-speaking clients
  • Fluent in written and spoken English<>French

Responsibilities

  • Order Confirmation: Confirming a customer’s order and sourcing information while maintaining a friendly, warm tone.
  • Onboarding: Training, account setup, and ensuring the customer has all the necessary resources and information to use our client’s service effectively.

Qualifications

  • Prior experience in phone outreach in the French market.
  • Strong interpersonal and negotiation skills.
  • Ability to work independently and as part of a team.
  • Goal-oriented with a focus on achieving and exceeding targets while maintaining high quality standards.
  • Knowledge of the restaurant industry is a plus.

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