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Customer Experience Specialist

The League Team

Customer Service & Support

IT & Telecoms GHS Confidential
4 weeks ago

Job Summary

As a Customer Experience Specialist for Hyperconnect, you will work closely with team members as well as other departments, be responsible and help provide high-quality support for our users from all around the world.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Reply and analyze feedback about our product from users all over the world (Collaborate with regional managers using English)
  • Collaborate with the product development team and developers to analyse new issues, potential bugs and offer solutions
  • Research and make suggestions to innovate our service workflow
  • (Not a leader position)

Requirements:

  • Native Arabic and French with excellent verbal and written communication skills in English
  • Collaborative approach and ability to work well with others cross-functionally and globally
  • Ability to effectively operate with flexibility

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