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Part-Time Customer Care Specialist

Ziff Davis

Customer Service & Support

IT & Telecoms GHS Confidential
1 month ago

Job Summary

In this position, you’ll be working directly with Lose It! members via email. Critical to your success is an understanding of our workflows, policies, and processes and the ability to adapt to evolving business needs. There is room for growth (more hours, increased scope of job responsibilities) for employees who perform above average in terms of more hours and increased pay. These advanced support paths are available for employees who grasp concepts quickly and have an appetite to expand their scope.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Expectations for Success:   

  • You’ll interact with customers via an email ticketing system, Zendesk   
  • Work closely with other Customer Care team members to resolve customer issues and questions   
  • You’ll handle customer support requests related to all aspects of the Lose It! App, including but not limited to app features/usage, account management, product subscriptions, purchasing/refunds, and escalating cases beyond your purview.   
  • After a 30-hour training period, you are expected to send at least ten emails per hour, with a focus on fully answering the customer inquiry in your first reply   
  • Four-hour shifts with flexible scheduling post-training; this means we’ll work with you to figure out a schedule that works with your lifestyle, but we aim for consistency.   

Job Qualifications:

  • Someone who is tech-savvy-- you don’t need to know how to code, but you should be comfortable using computer software such as Google Docs, support platforms such as Zendesk, Helpscout, or similar, and Chat/Email technology.   
  • Comfortable using mobile phones and mobile applications   
  • Excellent written English   
  • Available to work at least three, four-hour shifts per week, including two weekend days (Saturday or Sunday) per month   
  • Available for a Weekly team meeting, typically held virtually on Tuesday mornings in Eastern Standard Time; attendance is mandatory unless prior approval is granted   
  • Able to complete 30 hours of training in the first ten days of employment 

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