Part-Time Customer Care Specialist

Expectations for Success:   

• You’ll interact with customers via an email ticketing system, Zendesk   
• Work closely with other Customer Care team members to resolve customer issues and questions   
• You’ll handle customer support requests related to all aspects of the Lose It! App, including but not limited to app features/usage, account management, product subscriptions, purchasing/refunds, and escalating cases beyond your purview.   
• After a 30-hour training period, you are expected to send at least ten emails per hour, with a focus on fully answering the customer inquiry in your first reply   
• Four-hour shifts with flexible scheduling post-training; this means we’ll work with you to figure out a schedule that works with your lifestyle, but we aim for consistency.   

Job Qualifications:

• Someone who is tech-savvy-- you don’t need to know how to code, but you should be comfortable using computer software such as Google Docs, support platforms such as Zendesk, Helpscout, or similar, and Chat/Email technology.   
• Comfortable using mobile phones and mobile applications   
• Excellent written English   
• Available to work at least three, four-hour shifts per week, including two weekend days (Saturday or Sunday) per month   
• Available for a Weekly team meeting, typically held virtually on Tuesday mornings in Eastern Standard Time; attendance is mandatory unless prior approval is granted   
• Able to complete 30 hours of training in the first ten days of employment