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Customer Service Representative


Customer Service & Support

Recruitment GHS Confidential
1 month ago

Job Summary

They are seeking a Customer Service Representative to enhance their team. This role involves managing community engagement across various platforms, including social media comments, DMs, SMS, and emails, with a strong emphasis on maintaining high-quality, fluent written English communication. The ideal candidate will be a dynamic individual capable of undertaking a wide range of operational and administrative tasks, including data entry and reporting, to support the seamless delivery of services.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Key Responsibilities:

  • Community Engagement: Actively engage with the community by responding to social media comments, direct messages, SMS, and emails in a professional and fluent manner.

  • Data Entry and Reporting: Perform accurate data entry tasks and prepare reports as required, contributing to the efficiency of operations.

  • Administrative Support: Carry out various administrative tasks to assist in the smooth running of the telehealth service.

  • Operational Flexibility: Demonstrate adaptability by taking on miscellaneous operational tasks as needed, showcasing an ability to fit into the team and contribute to its success.

  • Quality Communication: Maintain impeccable written English in all customer interactions, ensuring clear, concise, and compassionate communication.

What Success Looks Like:

  • Enhanced Customer Engagement: Achieve high levels of satisfaction through timely and effective responses to inquiries and comments.

  • Operational Efficiency: Contribute to the smooth operation of the service through diligent completion of assigned tasks.

  • Team Integration: Seamlessly integrate into the team, demonstrating the ability to adapt and take on varied responsibilities.


  • Exceptional written English skills, with the ability to communicate fluently and professionally.

  • Experience in customer service, particularly in handling social media, email, and SMS communications.

  • A dynamic personality with the capacity to take on a variety of operational and administrative tasks.

  • Strong organizational skills, with the ability to manage time effectively and meet deadlines.

  • Willingness to work a flexible schedule, including weekends (Wednesday to Sunday).

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