Customer Service Representative

Key Responsibilities:

• Community Engagement: Actively engage with the community by responding to social media comments, direct messages, SMS, and emails in a professional and fluent manner.

• Data Entry and Reporting: Perform accurate data entry tasks and prepare reports as required, contributing to the efficiency of operations.

• Administrative Support: Carry out various administrative tasks to assist in the smooth running of the telehealth service.

• Operational Flexibility: Demonstrate adaptability by taking on miscellaneous operational tasks as needed, showcasing an ability to fit into the team and contribute to its success.

• Quality Communication: Maintain impeccable written English in all customer interactions, ensuring clear, concise, and compassionate communication.

What Success Looks Like:

• Enhanced Customer Engagement: Achieve high levels of satisfaction through timely and effective responses to inquiries and comments.

• Operational Efficiency: Contribute to the smooth operation of the service through diligent completion of assigned tasks.

• Team Integration: Seamlessly integrate into the team, demonstrating the ability to adapt and take on varied responsibilities.

Qualifications:

• Exceptional written English skills, with the ability to communicate fluently and professionally.

• Experience in customer service, particularly in handling social media, email, and SMS communications.

• A dynamic personality with the capacity to take on a variety of operational and administrative tasks.

• Strong organizational skills, with the ability to manage time effectively and meet deadlines.

• Willingness to work a flexible schedule, including weekends (Wednesday to Sunday).