M
1 month ago
Job Summary
As a Call and Chat Sales Specialist, you'll have the chance to transform challenging experiences into meaningful and rewarding interactions. Each call or message presents an opportunity to create an exceptional first impression for prospects or leave a lasting positive impression on customers in a way that we really take care of them and turn things around.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
What you’ll do:
- Handle inbound, outbound calls, and chats.
- Present the company services in a structured and professional manner, while also thinking out of the box to address unique scenarios.
- Investigate customer concerns and complaints, provide effective solutions to resolve them
- Track customer feedback and comments to generate new ideas for the marketing and development team
- Process customer payments and adjustments to maintain financial accounts
Requirements
What you'll bring along:
- Excellent command of spoken and written English
- Outstanding communication and persuasion skills
- Ability to handle a high volume of calls and chats while maintaining quality and efficiency
- Flexibility to work in shifts, including weekends and holidays
- Familiarity with CRM and helpdesk software, such as Ziwo, is a plus
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