Z
New
2 weeks ago
Job Summary
The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 2 years
Job Description/Requirements
What You’ll Do:Â
- Provide support for B2B gift card order fulfillment
- Evaluate new B2B customers according to department criteria and approve appropriate customers
- Facilitate B2B customer orders by evaluating order requests, confirming payments and approving appropriate orders
- Facilitate delivery of B2B orders through file delivery or email campaign methods
- Ensure customer satisfaction by answering all inquiries regarding gift card purchases via email and online ticketing system
- Utilize system of macro driven responses to drive efficiency
- Provide customized responses when necessary on unique issues
- Raise potential ordering or gift card issues to appropriate team members for quick resolution
- Provide a high level of customer service across all interactions to drive customer satisfaction and repeat purchase
- Partner with relevant clients when client-specific issues arise to drive issues to satisfactory conclusion
- Grow in knowledge of dispute and refund processes to support team members on these issues
- Review processes and procedures for continual improvement, focusing on opportunities to improve efficiency and customer service
Qualifications:
- 2-3 years of experience supporting customers via email, chat, or phone
- Experience with payments, accounting, electronic funds transfer/ACH system or other financial systemsÂ
- Ability to recognize and resolve problems before they arise and report trends to management
- Ability to multitask and prioritize in a fast-paced environment
- Organized, detail-oriented, and process-driven to enhance cross-functional collaboration
- Demonstrated ability to work independently and remotely
- Experience with client management preferred
- Bachelor’s degree in a relevant field preferredÂ
- Ability to work Pacific Time Zone preferred
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