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Customer Care Representative

Booz Allen

Customer Service & Support

IT & Telecoms GHS Confidential
1 month ago

Job Summary

As a professional in shared services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on shared services performance.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Nice To Have:

  • 2+ years of experience in customer service 
  • Experience with using Microsoft Office programs, including Word, Excel, and Outlook 
  • Ability to work independently and multi-task through to completion 
  • Ability to build strong relationships with COE partners as well as the business sectors to improve delivery 
  • Ability to obtain a security clearance 
  • HS diploma or GED 


Nice If You Have: 

  • Experience working in a Help Desk or Contact Center environment  
  • Experience with systems, including Workday, Costpoint, or Ivalua
  • Experience with applying detailed focus on data and processing to ensure data integrity 
  • Ability to use multiple applications and databases in a fast-paced environment 
  • Ability to communicate clearly via email or phone
  • Possession of excellent listening skills 
  • Possession of excellent research and problem-solving skills 
  • Bachelor's degree 

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