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1 month ago

Job Summary

We’re looking for a Technical Architect to help customers build, launch, and grow with Webflow by providing technical guidance, best practices, and solutions that demonstrate a deep understanding of customers’ business needs, technical needs, Webflow’s product, and trends in the industry.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

As a Technical Architect, you’ll … 

  • Collaborate with Sales and Customer Success peers to launch new customers, drive successful product adoption, and reduce time to first value from Webflow. You’ll help tailor our launch strategies according to each customer’s business needs and objectives.
  • Partner with Customer Success Managers to cultivate and deepen strategic relationships with multiple customers simultaneously, inspiring them and instilling them with confidence to grow their businesses with Webflow.
  • Provide technical guidance in a consultative manner for customers, uncovering opportunities and steering them with detailed implementation plans that unblock their ability to successfully launch and grow with Webflow. 
  • Advocate for customers and influence product direction by gathering product feedback, aggregating trends into themes, and surfacing insights via our Voice of Customer program.
  • Build cutting edge, repeatable artifacts to help tell Webflow's story in a compelling way that aligns with bringing our customers business value. You will combine product evangelism and your knowledge of customers to create templates, integrations, and site examples that make adopting Webflow easy.


About you 

You’ll thrive as a Technical Architect if you:

  • Possess 5+ years of Enterprise customer facing SaaS technical experience, ideally in the web development or visual development space
  • Are enthusiastic about earning customer trust, getting to know their businesses, and helping them achieve their goals
  • Can effectively communicate technical concepts to nontechnical audiences and can facilitate conversations by bridging that gap
  • Are comfortable working in fast-paced environments, adapting to changing priorities, and collaborating with a wide variety of people across functions, backgrounds, and experience levels
  • Have excellent coaching, writing, discovery, and presentation skills
  • Enjoy solving problems and puzzles, with the ability to identify cases where challenges or solutions are net new vs. cases where previous learnings can be repurposed
  • Have prior experience with core concepts and tools related to front-end web development (including programming languages such as HTML, CSS, and JavaScript), APIs, hosting and infrastructure, Enterprise Architecture, CRO and digital marketing, SEO, UX and UI design, and security
  • Have prior experience with no-code and low-code products like Webflow or other tools that customers frequently use (e.g. Zapier, Memberstack, Mailchimp, Parabola, Bubble, Airtable, among many others)

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