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2 months ago

Job Summary

We are hiring a Contracting Associate to support our Contracting Supervisor and become part of a team that delivers exceptional customer service! The ideal candidate is someone who enjoys speaking with clients, excels at creative problem-solving and learning new skill sets, and genuinely loves helping people. You will report directly to the Contracting Supervisor.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Key Responsibilities
  • Become the go-to for all things carrier contracting & certifications at Spark
  • Assist Agents in transferring carrier contracts to Spark & getting new contracts under Spark
  • Handle inbound and outbound phone calls from Agents with a focus on providing exceptional customer experience by utilizing active listening and communication skills throughout the contracting process
  • Leverage customer service techniques to troubleshoot customer inquiries and ensure the Agent’s issues are resolved via email, phone, and Zoom
  • Provide a pleasant contracting onboarding experience for agents
  • Adhere to the core values and mission of Spark and incorporate them into daily decision-making and initiatives 



Skills, Knowledge and Expertise
  • 1-3 years of experience working in customer success, account management, or operations 
  • 1-3 years of experience working with Medicare (optional)
  • Ability to utilize a customer relationship management system and other software to effectively triage support requests from agents
  • Excellent verbal and written communication skills
  • Quickly adapts to new technologies, workflows, and troubleshooting technical issues
  • Self-starter able to work independently without much supervision
  • Extremely detail-oriented
  • Ability to work in a team environment

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