Sales Support Officer

Job Summary

To coordinate and provide sales support to customers by working with Distributors in Western African Countries.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Engage in regular outdoor sales and marketing activities in Western African Countries.
  • Providing insights and taking necessary action to increase brand awareness.
  • Conduct market research projects (data collection, feedback etc.).
  • Generates and processes new sales leads as necessary.
  • Communicating with Distributors and Dealers in Western African countries and solving problems as necessary.
  • Follow-up with customers to ensure satisfaction with specific products.
  • Meets with Distributors and Dealers of Western African countries to ensure efficient job performance by sales people.
  • Provide any necessary data or reports to sales team.
  • Exert attention to detail, particularly with customers experiencing similar challenges; reports challenges as necessary.
  • Arrange appointments with clients and sales team.
  • Responding to customers emails, texts, and phone calls
  • Update all contact information for clients
  • Deals with any customer complaints and resolve issues as necessary
  • Administrative work including filing and presenting reports.


Qualifications and Requirements:

Minimum Requirements/Educational Qualification

  • Excellent French and English Proficiency is a MUST
  • Bachelor’s Degree in Business Administration, Marketing, Economics or Social Sciences. A professional qualification and or Master of Business Administration will be an added advantage
  • Minimum of 3-5 years relevant work experience in the retail and wholesale industry
  • Excellent analytical, reasoning and problem-solving skills
  • Good computer skills, including proficiency in MS Office; advance proficiency in MS Excel is a required criterion.
  • High energy, Results-oriented, strategic thinker and planner
  • Must be Resident in Accra or Tema.
  • Age requirement – not more than 35years of age.
  • Ability to drive and must hold a valid Driving License
  • Knowledge of motor cycle and automobile industry will be an added advantage
  • A good working understanding and previous work experience in Togo, Benin and other Francophone countries in West Africa will be an added advantage.
  • Willingness to embark frequent travels on short notice

Key Skills and Competencies

  • Strong organizational and planning skills; project management experience
  • Excellent interpersonal skills, including ability to undertake high-level representation.
  • Excellent French and English oral and written communications skills, including public speaking.
  • Ability to work under pressure, independently and with limited supervision.
  • Time Oriented, Basic Math Skills
  • Consumer Relations, Crisis Management
  • Reporting Skills, Administrative Skills, Attention to Detail


Suitable applicants should send CV's to recruitment@firmusadvisory.com

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