IT Officer
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Job summary
The IT Officer is responsible for managing, maintaining, and supporting the organization’s IT systems, infrastructure, and users. The role ensures reliable system performance, data security, and efficient technical support to enable smooth business operations.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Job descriptions & requirements
Key Responsibilities
- Install, configure, maintain, and troubleshoot computer hardware, software, printers, and network equipment
- Provide day-to-day technical support to staff and resolve IT-related issues promptly
- Monitor and maintain servers, networks, and internet connectivity
- Ensure data security, backups, and disaster recovery procedures are implemented and followed
- Manage user accounts, access rights, and system permissions
- Maintain IT inventory, licenses, and documentation
- Support and maintain core business systems (e.g., MIS, accounting, core banking, Mobile money platforms, fintech solutions)
- Implement IT policies, procedures, and best practices
- Coordinate with vendors and service providers for IT support and procurement
- Train staff on basic IT usage, security awareness, and system updates
- Assist in planning and implementing IT upgrades and projects
Qualifications & Experience
- Bachelor’s Degree or Diploma in Information Technology/ Computer Science, or a related field.
- 4 years post qualification experience in IT.
Skills & Competencies
- Strong troubleshooting and problem-solving skills
- Good communication and interpersonal skills
- Highest level of integrity
- Ability to work independently and manage multiple tasks
- Attention to detail and strong documentation skills
- Knowledge of cybersecurity principles and data protection
- Experience with financial systems or microfinance software
- Knowledge of database management and cloud services
- Experience in Windows and Linux
- IT certifications
Working Conditions: Occasional travel to branch offices
Location: Accra
Salary: Attractive
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