Customer Success Director

Responsibilities

• Set the overall vision and strategic plan for the Customer Success organization.
• Define and optimize customer lifecycle by driving programs and initiatives to improve engagement.
• Drive growth initiatives through new sales and upsell opportunities, while also reducing churn.
• Work closely with cross functional partners in Sales to align on strategies, renewal forecasting, coverage plans, and account opportunities.
• Lead and grow the team, from recruiting world class talent to developing strong individuals as they progress.
• Hire, train, and manage Customer Success Managers.
• Set an inspirational vision for the Customer Success Management team.
  and build the organization to execute it both in the short-term and long-term.

Who You Are

• You have strong experience leading and managing Customer Success teams at a software company.
• You have proven ability to develop strategies, translate them into initiatives and track successful delivery.
• You have proven experience driving new and expansion sales, driving software adoption and leveraging customer success best practices.
• You hold strong operational and managerial skills that will drive organizational efficiencies, customer satisfaction, and a highly motivated team.
• You are able to collaborate with both internal and external stakeholders.
• You have experience successfully working with senior (C-level) executives, and are also not afraid to get hands on with the team.