Customer Success Director
Magic Labs Inc
Customer Service & Support
As Magic’s first Director of Customer Success, you will lead the Customer Success team as they form meaningful partnerships with our customers and help them successfully adopt our products with a positive experience, driving growth through renewals and expansion. You will be managing our small but mighty team to ensure they have the necessary resources and support to thrive in their role.
- Minimum Qualification:Degree
- Experience Level:Management level
- Experience Length:6 years
- Set the overall vision and strategic plan for the Customer Success organization.
- Define and optimize customer lifecycle by driving programs and initiatives to improve engagement.
- Drive growth initiatives through new sales and upsell opportunities, while also reducing churn.
- Work closely with cross functional partners in Sales to align on strategies, renewal forecasting, coverage plans, and account opportunities.
- Lead and grow the team, from recruiting world class talent to developing strong individuals as they progress.
- Hire, train, and manage Customer Success Managers.
- Set an inspirational vision for the Customer Success Management team.
and build the organization to execute it both in the short-term and long-term.
Who You Are
- You have strong experience leading and managing Customer Success teams at a software company.
- You have proven ability to develop strategies, translate them into initiatives and track successful delivery.
- You have proven experience driving new and expansion sales, driving software adoption and leveraging customer success best practices.
- You hold strong operational and managerial skills that will drive organizational efficiencies, customer satisfaction, and a highly motivated team.
- You are able to collaborate with both internal and external stakeholders.
- You have experience successfully working with senior (C-level) executives, and are also not afraid to get hands on with the team.
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