A
Customer Service & Phone Order Officer
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Job summary
A reputable Restaurant is seeking a professional and customer-focused Customer Service & Phone Order Officer to receive and process food orders, respond to enquiries, manage customer concerns and coordinate with kitchen and dispatch teams to ensure accurate and timely order fulfilment.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Accra & Tema Region, Ghana
Job descriptions & requirements
Key Responsibilities
- Receive customer enquiries and food orders through telephone, WhatsApp, online platforms and other approved channels.
- Enter orders accurately, confirm menu items, quantities, prices, delivery details, payment method and special requests.
- Provide clear information about menus, promotions, availability, delivery timelines and company services.
- Communicate orders and special instructions promptly to the kitchen, dispatch and logistics teams.
- Monitor orders from placement to completion and update customers proactively regarding delays or changes.
- Handle complaints calmly and professionally, resolve routine issues within authority and escalate complex matters appropriately.
- Maintain accurate records of orders, customer interactions, complaints, refunds, feedback and follow-up actions.
- Support basic payment or sales reconciliation and ensure receipts and customer documentation are processed accurately.
- Promote relevant products and services without compromising accuracy or customer care.
- Prepare shift handovers and daily customer-service or order reports as required.
Qualification And Experience:
- Diploma, HND or equivalent relevant training in Customer Service, Hospitality, Business Administration, Communications or a related field; strong practical experience may also be considered.
- At least two years of experience in customer service, call-centre, food-service, retail, order processing or a similar environment.
- Excellent spoken and written English, telephone etiquette and active-listening skills.
- Accurate data-entry skills and proficiency in Microsoft Office; experience with point-of-sale, order-entry or customer-service systems is an advantage.
- Strong problem-solving, conflict-resolution, multitasking and time-management skills.
- Professionalism, patience, emotional intelligence, accountability and the ability to remain calm during peak periods.
Core Competencies:
- Customer service
- Telephone etiquette
- Order accuracy
- Communication
- Problem solving
- Emotional intelligence
- Data entry
- Teamwork
Working Conditions: The role involves prolonged telephone and computer use and requires rotational shifts, including weekends and public holidays.
How to Apply: Submit your application through Jobberman, including an updated CV and relevant supporting documents, no later than 31 August 2026. Only shortlisted candidates will be contacted.
Location: Accra
Salary: Attractive
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