Customer Service & Marketing Officer
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Job summary
We are seeking a smart, enthusiastic, and hardworking Customer Service & Marketing Officer to join our team urgently. In this dual role, you will be the face of Delis Hospitality—delivering top-tier customer service to guests while actively driving brand awareness and customer engagement through local marketing and social media initiatives.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Accra & Tema Region, Ghana
Job descriptions & requirements
Key Responsibilities
- Customer Service: Warmly welcome guests, handle inquiries prompt, resolve customer complaints professionally, and ensure an outstanding overall guest experience.
- Marketing & Promotions: Assist in developing and executing marketing strategies to attract new clients, boost occupancy, and retain existing customers.
- Social Media Management: Create engaging content, respond to online inquiries and messages, and manage social media accounts to enhance brand visibility.
- Daily Operations: Maintain a neat, smart, and professional appearance at all times, collaborating closely with management to guarantee smooth service delivery.
Requirements & Qualifications
- Good command of English (spoken and written) with strong communication and interpersonal skills.
- Smart, neat, reliable, and hardworking with a positive, guest-focused attitude.
- Prior experience in customer service, front office, or hospitality management is preferred.
- Practical knowledge of digital marketing and social media management is a strong added advantage.
Compensation & Benefits
- Attractive Salary Package: Competitive pay based on qualification and experience.
- Free Accommodation: Provided on-site/nearby for employee convenience.
- Free Lunch: Complimentary daily meal provided on shift.
- Work Environment: Friendly, respectful, and supportive workplace atmosphere.
Location: Accra
Salary: Attractive
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