Team Lead Customer Success

Responsibilities:

• Nurture a team culture of proactive communication, efficiency and problem-solving;
• Inspire team members to constantly improve processes, client relationships and work delivery;
• Motivate team members to participate in a collaborative environment;
• Strengthen and develop the team members with training plan to provide development, growth and clear expectations;
• Manage reporting of regional KPI’s for CSR Team and you drive improvements and propose corrective actions.
• Be responsible and accountable for the management of your region’s customer portfolios in terms of Customer Experience, Adoption, Retention & Revenue growth;
• Manage you regional stakeholders and Sales/sales partners;
• Ensure a clear internal feedback loop of customer feedback towards the rest of the organization,

Requirements:

• At least 2 years of management experience in an international environment and 3 years of proven success within a B2B Customer Success organization;
• You are comfortable working with sales targets and churn targets, you thrive for team success above individual achievement;
• You know how to get your point across, you are able to handle multiple stakeholders and are prepared to stand your ground to get things done the right way;
• You value other peoples’ expertise, opinion and input and know how to work professionally as part of a team;
• Analytical and critical thinking to align decisions with company/team strategy;
• You are able to effectively manage multiple projects and deadlines under pressure while keeping focus on your main priorities;
• You are fluent in Dutch and English.