IT Field Service / Field Support Engineer
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Job summary
We are seeking an IT Field Service / Field Support Engineer to provide on-site technical support, hardware installation, system configuration, troubleshooting, and end-user assistance. The ideal candidate should have a background in IT support, field engineering, networking, or a related technical area. Candidates with the right technical foundation but limited field experience may be considered and trained.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Accra & Tema Region, Ghana
Job descriptions & requirements
Key Responsibilities:
Hardware Installation & Troubleshooting
- Unbox, assemble, mount, and configure IT equipment and peripherals.
- Install and configure output devices, scanning equipment, and power backup systems.
- Install and configure device drivers.
- Configure ports and connected devices.
- Troubleshoot communication and connectivity issues between hardware and systems.
System Configuration & Networking
- Configure and support Windows, Android, and Mac/iOS devices.
- Deploy required applications and system configurations.
- Apply basic security settings to prevent unauthorized access or tampering.
- Connect devices to backend infrastructure using:
- Wi-Fi
- Ethernet
- Mobile data
Asset Tracking & Documentation
- Accurately document installed equipment and technical information.
- Record and map hardware identifiers, network addresses, and site IDs.
- Maintain accurate compliance and asset-tracking records.
- Ensure all installation and support activities are properly documented.
End-User Support & Training
- Provide on-site technical support to users.
- Explain technical processes and system usage in simple, non-technical language.
- Train end users on the correct operation of installed systems.
- Handle user concerns professionally and minimize disruption to operations.
- Maintain a professional relationship with clients and on-site personnel.
Requirements:
- Background in Information Technology, IT Support, Field Engineering, Networking, or a related technical field.
- Practical knowledge of computer hardware and peripherals.
- Basic networking and troubleshooting skills.
- Familiarity with Windows and mobile operating systems.
- Ability to install software, drivers, and configure devices.
- Good problem-solving and troubleshooting abilities.
- Strong attention to detail, particularly when documenting equipment and technical information.
- Good communication and interpersonal skills.
- Ability to work on-site and travel to different client locations when required.
- Candidates with limited experience but a strong IT background and willingness to learn will be considered and trained.
Key Competencies:
- Hardware Installation & Configuration
- IT Troubleshooting
- Basic Networking
- Device & Peripheral Support
- Asset Tracking
- Technical Documentation
- End-User Training
- Customer Service
- Problem-Solving
- Attention to Detail
Location: Accra
Salary: GHS 2,500 per month
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