Customer Service Manager & Communications Relation

Key Responsibilities

Customer Service

• Handle inquiries from participants, partners, and the public.
• Manage digital communication (emails, calls, and social media).
• Build and maintain relationships with award nominees and honorees.

Marketing & Good Communication Skills

• Develop and execute marketing campaigns for award programs.
• Create compelling written and visual content for online platforms.
• Support branding, media partnerships, and press releases.
• Manage website updates, newsletters, and event promotions.

Research (National & International)

• Conduct background research on potential honorees, organizations, and industry trends.
• Support international collaboration, bilateral partnerships, and chamber/association building.
• Draft communication materials, speeches, and official correspondences.

Association & Chamber Building

• Support the creation and coordination of professional networks, associations, or chambers linked to the award initiative.
• Engage with embassies, trade bodies, and corporate institutions.
• Develop partnership proposals and maintain stakeholder databases.

Requirements

• Bachelor’s degree in Communication, Marketing, Public Relations, International Relations, or related field.
• Excellent writing, editing, and presentation skills.
• Strong research and analytical skills.
• Experience in event coordination or stakeholder relations is an asset.
• Familiarity with social media management and digital marketing tools.
• Ability to work independently and manage multiple priorities.
• Diplomatic and culturally sensitive communication style.

NB: Foreign Candidates encouraged to Apply

Location: Applicants should be within the axis of Achimota, Taifa, Lapaz, Dome, Pokuasi, Barrier. Circle

Salary: Attractive