Job Summary

Contact default clients by phone to recover deductions in arrears

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Contact default clients by phone to recover deductions in arrears.
  • Periodic client visitation as may be directed by the Head of Collections.
  • To work within the team's target to reduce account growth in delinquencies.
  • To achieve the agreed target on amount collected, calls etc. for the month and year
  • To update Ameyo/MIP with all customer details and agreements reached
  • Effectively resolve issues with angry and upset customers on phone.
  • Develop positive rapport with different types of customers over the phone
  • Apply the proper telephone etiquette to collect arrears from different customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Skip tracing for alternate contact numbers of arrears clients and ensuring system update of same
  • Ensuring supervisor is copied in all external emails.
  • Other collections activities that may be assigned to you by Collections leadership.



Educational Requirements:

  • Higher National Diploma or above


Skills / Attributes

  • Hard-working and driven;
  • Excellent communication skills;
  • Excellent knowledge of accounting and tax principles;
  • Positive attitude;
  • Excellent management skills;
  • Accurate and fast worker;
  • Good interpersonal skills;
  • Neat and organized person.

Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Accra & Tema Region
| Internship & Graduate |
GHS 600 - 900
A Reputable Company
Accra & Tema Region
| Full Time |
Confidential
2mos
A Reputable Company
Accra & Tema Region
| Full Time |
Confidential
2mos
A Reputable Company
Accra & Tema Region
| Full Time |
GHS 900 - 1,200
2mos