Job Summary

Responsible for managing, supervising and providing Expertise support in fault resolution on the IP Transport Network

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Job Family:  Networks
Reports to: Transmission SUPPORT TEAM LEADER
Version: 1.0
Grade: Intermediate
Job Speciality: Transmission

Basic Purpose:
The TRANSMISSION Support Engineer  will be responsible for managing, supervising and providing Expertise support in fault resolution on the IP Transport Network , to ensure equipment availability and proper functionality at all times

Job Magnitude:


Works under minimal supervision, may assist less experienced peers. Independently determines and develops approaches to solutions. Work is reviewed upon completion for adequacy and meeting objectives. Extensive-latitude for independent judgment.

Level of Impact:
•    Severe network disruptions resulting in loss of revenue
•    Poor network quality resulting in bad brand image
•    Increased operational costs


Main Responsibilities and Duties:
-    Contribute to Network activities, organization and ensure that appropriate decisions are made.
-    Management of ALL Operations and Maintenance procedures and processes.
-    Manage integration of new equipment or new functionalities and supervising implementation
-    Support all activities/maintenance conducted on the TRANSMISSION IP transport network
-    Provide support to NOC, Radio and IT teams concerning functioning of technical equipment
-    In charge of Technical documentation (procedures…), training and transfer of knowledge
-    Provide technical expertise by analyzing dysfunctions and implementing unusual network operations with vendor concerning integration, alteration and optimization of operations.
-    Follow up equipment evolution (new products…), update documents.
-    Follow up overall performance of network equipment; implement procedures in order to optimize TRANSMISSION Network.
-    Implement solutions on the Network leading to performance improvement and correction in conjunction with the Planning and Performance team.
-    Functionality evaluation and implementation suggestions in Company’s network.
-    Testing (e2e), evaluation and rollout of network functionalities and SW releases.
-    Hardware testing, integration and acceptance of new network elements/expansions.
-    Conduct periodic Network audits.
-    Manage through processes and procedures operational activities (e.g. backups, Node health checks, preventive maintenance, HW/SW updates, etc) and network troubleshooting.
-    Provide expertise training to Network maintenance field Technicians on the various fault diagnosis and measurements procedures, to result in improved efficiency of teams and higher equipment availability.
 -     Escalate major/critical system faults or equipment malfunction to vendor and inform Core Manager 
-    Detailed understanding of IP and CISCO certification
-    Good working practical knowledge and understanding of transmission systems (TDM, Hybrid and IP)
-    Good working knowledge of UNIX, Linux, Windows, Oracle and database systems

Additional Duties and Responsibilities:
Works on special projects and assignments as requested by Technical Support Manager

Essential Knowledge:
•    Advanced training/knowledge in transmission systems.
•    IP networking
•    Experience in Telecommunication operation equipment, installation and deployment.
•    Good knowledge of Telecommunication equipment.
•    Good knowledge of Network operations.
•    Good knowledge of BSS systems.

•    Business awareness
•    Strong analytical skills and problem solving skills
•    Excellent planning skills
•    Dedicated
•    Excellent interpersonal skills
•    Excellent and effective communications skills, both orally and in writing
•    Dynamic.
•    Autonomous.
•    Team player.
•    Coaching skills.
•    Able to take initiatives.
•    Proper attitude.

•    Higher Diploma/ Bachelors degree with 5 years experience in a mobile telecommunications industry
•    Diploma Telecom Eng with at least 7 years experience in the telecommunication field.

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