Operations Manager

Responsibilities:

Production & Quality

• Oversee day-to-day kitchen and prep operations
• Ensure every product meets our quality, consistency, and packaging standards
• Manage production schedules and reduce downtime or waste

Delivery & Logistics

• Lead the delivery team to ensure timely, smooth, and professional service
• Build route and dispatch systems that scale
• Monitor customer satisfaction around delivery reliability

People & Performance

• Recruit, train, and motivate kitchen, packaging, and delivery staff.
• Build a high-performance culture grounded in celebration and excellence.
• Handle off-day scheduling, discipline, and performance reviews

Systems & Process

• Create and document SOPs (standard operating procedures) for all departments.
• Implement tools for tracking inventory, customer complaints, and fulfilment.
• Constantly improve speed, accuracy, and efficiency

Cost & Inventory Control

• Reduce waste and drive margin improvement.
• Track and optimize usage of ingredients, packaging, and supplies.
• Work with Finance to forecast and control operational spending

Growth & Expansion Readiness

• Prepare the brand to scale into new locations.
• Support rollout of pop-ups, or regional outlets as well as stands at events.
• Lead pre-launch operations setup in new branches/locations.

Qualifications & Requirements:

• 3+ years in operations, supply chain, or production management (FMCG/food preferred)
• Strong leadership and people management skills
• Excellent with structure, checklists, and accountability systems
• Comfortable using tools like Google Sheets or Excel, inventory apps or IT in general.
• Experience scaling operations in fast-growth environments is a plus.

Qualities we value:

• Grit – You don’t quit on a hard day. You find solutions.
• Builder’s Mindset – You don’t just manage. You create.
• Clarity Lover – You bring order to the chaos.
• People Whisperer – You know how to correct, coach, and uplift a team.
• Mission-Driven – You believe in what Dough Man stands for.

Location: Accra
Employment Type: Full-Time
Salary Range: Competitive