Manager, CloudOps

Responsibilities:

• Managing all staff, including shift scheduling, day-to-day logistics as well as career growth and development planning conversations, periodic reviews, goal setting, and performance management
• Owning the organizational structure as we scale to best suit the overall CloudOps mission, including hiring and attracting any needed talent
• Establish relationships with key staff outside of CloudOps to identify and remedy friction areas
• Understand common workflows, identify and eliminate inefficiencies, work to identify needs
• Keep track of escalation metrics and other team statistics, feedback to product and engineering of any opportunities for improvement
• Creation and maintenance of documentation, both technical and managerial

Requirements:

• Management experience running a global 24/7 team with shift constraints
• Understanding of Internet protocols, web standards, web and API service architectures
• Familiar with Linux, Networking, and Internet operation technicals
• Experience with monitoring systems at scale, methods, and tooling
• Operational mindset: RACI, ITIL, and process thinking
• Experience with Jira, Google docs, and other cloud tools
• A sense of ownership with ability to function independently on tasks and lead larger efforts once up to speed
• Comfort with making presentations to management
• Ability to influence and work outside your org to obtain initiative buy-in