Network Engineer

About You and The Role

We are seeking a dedicated and experienced Network Engineer to oversee and manage our organization's IT networking stack, both physical and in the cloud. As a Network Engineer, you will be responsible for ensuring the availability, security, and efficiency of our network. Your strong leadership, technical expertise, and strategic thinking will play a pivotal role in shaping and executing our IT networking strategy. What You’ll Do Procurement: Responsible for procuring and forecasting the need for ISP connections to new Zipline sites, as well as any necessary hardware such as firewalls, switches and access points. Infrastructure Monitoring:  Monitor network performance across offices to ensure consistent uptime for Zipline employees.  This includes failing hardware, potential internet bandwidth issues, and wireless connectivity at Zipline offices. Incident and Problem Management : Lead the response to networking related incidents and problems, coordinating with technical teams to diagnose and resolve issues quickly. Team Leadership : Mentor and guide IT team members, fostering a culture of continuous learning and professional growth. Process Improvement : Continuously assess and optimize IT processes to enhance efficiency and effectiveness. Implement best practices and automation where applicable. Stakeholder Communication : Communicate IT operational status, updates, and potential impacts to senior management and other relevant stakeholders. Budget Management : Collaborate with the IT leadership team to manage the IT infrastructure budget, making cost-effective decisions that align with organizational goals. What You'll Bring Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience (8+ years) in networking, with a strong track record of overseeing complex IT environments. Deep understanding of designing networking infrastructure on a global scale. Knowledge of networking concepts such as DHCP, TCP, UDP, STP, 802.1x, SD-WAN, and Zero-Trust Expertise in Layer 1, 2 and 3 network infrastructure (firewalls, switches, Access Points), particularly using equipment from Palo Alto Networks, Juniper and Ubiquiti. Deep understanding of wireless networking concepts and radio frequencies. Expertise in IT security practices, risk management, and compliance frameworks. Experience with deploying Network Monitoring Solutions such as Zabbix and SolarWinds Excellent problem-solving and decision-making abilities. Effective communication skills to interact with technical and non-technical stakeholders both internally and externally (ISP’s and equipment vendors). Authorised to work in either Ghana or Rwanda What Else You Need to Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.